Terms & Conditions

By placing an order with Bunny & Blue you agree to & accept the following terms & conditions:

PRICES

All prices are quoted in £’s sterling & are inclusive of VAT.

PAYMENTS

Payments must be made in £’s sterling.

We accept payments from the following issued cards, including MasterCard,
Switch, Solo, Maestro, Visa Debit, and Visa Electron.

We will also accept cheques & PO payable to Bunny & Blue.
If paying via this method items will only be despatched once funds have cleared.

DELIVERY TIMES

We aim for you to receive your purchases within 3-5 working days of ordering.

CANCELLATIONS

You may cancel your order for any reasonable reason. If an order is cancelled before despatch, a refund will be made straight away. If your order has already been despatched it will be classed as a return so you must therefore follow the returns procedure.

RETURNS

We are confident that you will be more than happy with your purchase. However, in the unlikely event that you are not completely satisfied, you are free to return your item, provided:

* It is within 7 days of receipt
* Item/s are in the original packaging
* The item/s are complete & undamaged

Before despatch, each order is thoroughly checked to ensure that all goods are in perfect condition. However if on receipt you find your goods to be faulty we will either:

* Refund in full  or
* Exchange the item

Please note that refunds or exchanges will be at our discretion.
Unless the goods are faulty, return postage costs will be the responsibilty of the customer.
 We advise that goods are returned with proof of posting.

 PRIVACY

Bunny & Blue are committed to protecting your personal information and comply with the data protection laws applicable in the UK . We will NEVER disclose your personal information to third parties unless it is required to fulfil your order or to fulfil another function which you have consented to. The information we collect whilst processing your order is stored securely via cookies.

All about cookies:

 * Your Name
* Email Address
* Postal Address
* Telephone Number

 To enable us to enhance our service and site content we may
monitor customer traffic patterns, site use and items purchased.

Accuracy and access to Personal Information

You can check that the information which we are holding is accurate by accessing your account online if you are registered (click on ‘My Account’ near the top of the screen, enter your email address and password to log on and view your details) or by emailing us at info@bunnyandblue.co.uk  .

SECURITY

All online payments are handled off site by PayPal & Nochex. Both sites assure that the security of a payment is top priority and that sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol using the highest commercially available encryption key length of 128-bits.

COMPLAINTS

If for any unlikely reason you wish to complain about our goods or service, please contact us at info@bunnyandblue.co.uk & we will get back to within 2 working days.

None of the above terms & conditions affect your statutory rights.